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Senior Manager - Agent Chat (Remote)

United Airlines

Chicago, IL, United States Full-time June 22, 2026
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Vacancy Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

**Description**

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

**Job overview and responsibilities**

The Senior Manager – Agent Chat is a subject matter expert responsible for the end-to-end operationalization of the agent chat channel ...

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