Senior Manager, Account Management (User & Merchant) & Operations Control

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life. Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler. Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

Role Overview

Responsible for the end-to-end management and governance of user and merchant account lifecycle operations, ensuring onboarding, verification, monitoring, maintenance, suspension, termination, and post-termination activities are executed efficiently, accurately, and in compliance with regulatory and operational requirements.

The role owns operational controls across individual users and business entities, balancing customer experience, regulatory obligatio...