Vacancy Description
Description
What will you do:
Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform. Work directly with customers around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation platform. Lead Managed Services engagements for priority accounts from a strategic, operational and delivery perspective. Proactively identify, document and deliver in-platform solutions to new and existing client use cases, so customers can realise the value of Sprinklr's platform. Seek optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled. Maintain platform relevance according to on-going changes and business needs. Ensure that all client users are trained, educated, and up to date on p...
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