Senior Mainframe Production Support & Incident Lead

Encora Inc. is hiring a Senior Production Support Specialist in Mexico City. This role involves restoring services quickly and leading incident recovery efforts.

The ideal candidate will have extensive experience in production support, a strong understanding of IT infrastructure, and excellent communication skills. The position also requires knowledge of monitoring tools such as Splunk and AppDynamics.

This is a hybrid role that offers the opportunity to work with global teams and improve service management practices.