Senior Leader, Customer Complaints and Vulnerability

• Newly created role due to organisational restructure.

• Make a meaningful impact while enjoying a flexible and supportive workplace.

• Hybrid or remote options available.

About the role: 

It's an exciting time to join People First Bank as we continue to strengthen our customer advocacy capability, navigate an evolving regulatory environment and deliver significant transformation initiatives.

As part of this transformation, we've created a rare opportunity to contribute to the strategic direction, governance and continuous improvement of our complaints and vulnerability frameworks. Working closely with senior leaders across the organisation, you'll drive regulatory excellence, influence enterprise-wide decision-making and play a key role in delivering fair and positive outcomes for our customers.

Specifically, you will support the Head of Customer Advocacy to:

• Lead enterprise complaints...