Senior Lead, Omnichannel & CMS/CCM Solutions

TAQA Distribution seeks a high-impact Lead, Channels, CMS & Contact Centre Solutions Functional to steer design, governance and evolution across VocalCom, Doc1 CCM, digital channels, and CMS/DXP strategy.

The role requires deep expertise in contact centre platforms, IVR design, CCM output management, and omnichannel integration, plus the ability to partner with Customer Service and Digital teams to deliver seamless, personalised customer experiences across voice, web, mobile and document