Senior IVR Developer (Cisco CVP / DTMF IVR)

Senior IVR Developer (Cisco CVP / DTMF IVR)

Experience Required: 4+ Years Role Overview

We are seeking a Senior IVR Developer responsible for designing, developing, enhancing, and supporting DTMF and Voice Bot solutions within a large-scale enterprise contact center environment. The role focuses on delivering high-quality IVR applications, ensuring seamless integration with contact center platforms, and maintaining high availability in a 24x7x365 production environment. The position involves end-to-end development, integration, production support, and continuous improvement of enterprise IVR systems and conversational platforms. Key Responsibilities

IVR Development & Support

Design, develop, and support DTMF and conversational IVR (Voice Bot) applications. Perform unit, component, and integration testing aligned with business and architectural requirements. Provide production support for mission‑critical IVR applications in a 24x7x365 environment. Ma...