Senior ITSM Project Manager (Madrid)

The primary goal of this role is to deliver, standardize, and continuously improve key Service Management Office (SMO) processes using the ServiceNow platform. This is a hands‑on senior delivery role requiring deep ITSM knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, integral environments.

Experience

• 8+ years in IT Project / Service Delivery Management
• 5+ years delivering ServiceNow ITSM solutions in enterprise environments
• Proven experience delivering multiple ITSM / SMO processes end-to-end
• Experience working in global, matrixed organizations

ITSM & ServiceNow Expertise

Deep understanding of:

• ITIL v3 / v4 processes
• ServiceNow ITSM architecture and data model
• CMDB, CSDM, and service modeling concepts

Strong hands‑on knowledge of ServiceNow modules related to ITSM and services

Ability to challenge technical desig...