Senior ITSM Business Analyst | ITIL Expert, ServiceNow/Jira

Virtusa is seeking a Business Analyst specializing in IT Service Management (ITSM) in Dubai. Candidates should have 10 years of experience in Business Analysis, especially in ITSM roles, and a solid understanding of ITIL frameworks.

The role includes responsibilities in project planning, risk management, and stakeholder governance. The ideal applicant will demonstrate exceptional communication skills and proficiency with ITSM tools such as Jira and ServiceNow.