Senior IT Support Lead: Systems & Training

TaskUs is seeking an experienced Sr. IT Support Specialist for our Puebla, MX location. You will supervise level 2 technical support staff, handle password resets, desktop setups, patching, and new-hire processing, while monitoring system health across assigned environments.

Strong English skills are required, with 3+ years in IT desktop administration and people management. Certifications like ITIL v3 or ServiceNow are preferred as you help drive enterprise projects and vendor coordination.