Senior IT Support Analyst

At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change.

• Global User Support: Provide responsive 1st and 2nd line technical support to TBI’s end users, enabling them to undertake their roles in a secure and professional environment. Working collaboratively with our helpdesks in London, Nairobi and Dubai to handover tickets and tasks, ensuring that our staff receive timely assistance wherever they are located globally.
• Incident Management: Respond to and resolve IT service requests and incidents via phone, email, chat or in-person, ensuring timely resolution and maintaining high levels of customer satisfaction.
• Troubleshooting: Diagnose and troubleshoot hardware and software, escalating more complex issues to senior analysts.
• Onboarding: Onboard new members of staff, ensuring that their IT services, laptop and other devices are ready to go on day one.
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