Senior It Service Manager

The Senior IT Service Manager is responsible for ensuring the effective delivery, governance, and continuous improvement of IT services provided by external service partners. The role acts as the key interface between the business, internal IT stakeholders, and external IT service providers to ensure services are delivered in line with agreed service levels, contractual obligations, operational standards, and business expectations.

The role owns and continuously improves core IT Service Management processes, ensuring operational stability, service quality, and controlled execution of changes across the IT landscape.

This position requires strong vendor management experience, deep ITIL process knowledge, excellent stakeholder management skills, and a proven ability to drive service performance in a multi-provider or outsourced IT environment.

Key Responsibilities

• Manage the operational relationship with external IT service providers and ensure...