Vacancy Description
Responsibilities
To drive and define process improvement and motivate and lead the team by analyzing systematic issues and implementing solutions to challenging problems.Development and leadership of both relationship and technical account managers to maintain high level of customer satisfaction and working closely with Sales team to increase new opportunities with existing clients.Conducting service reviews with customer to identify the satisfactory level and opening of new opportunities for the organization.Solving complex customer service issues and proactively heading off negative service trends.Develop performance matrix to drive and measure team’s performance (Set KPI)
Carrying out supervisory responsibilities in accordance with company department policies and procedures; additional responsibilities including recruitment, training and motivating employees; planning, assigning and directing work; rewarding and...
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