Senior IT Service Delivery Leader — Mentorship & ITSM

GFiber is seeking a senior IT service leader to guide the Support Desk and related teams in Dubai. This role focuses on advancing ITSM processes, effective communication of service status and risks, and driving permanent resolutions through structured problem and change management.

You will forecast demand and plan capacity for ongoing operational excellence. Ideal candidates bring a decade of IT support or service management experience, with at least 4 years in leadership or service delivery