Senior IT Helpdesk Lead - SLA & Patch Mgmt

The General Civil Aviation Authority (GCAA) in the United Arab Emirates seeks an IT Helpdesk Administrator to manage IT Helpdesk tools and ensure vulnerability management for Windows systems. Responsibilities include monitoring service quality, generating performance reports, and asset management.

The successful candidate will need a Bachelor's degree in IT or Information Systems, ITIL certification, and strong knowledge of information security standards. Proven experience in IT management is key for optimizing helpdesk processes and enhancing user support.