Senior IT Helpdesk Agent & Tech Support Lead

Wynn Al Marjan Island, UAE, seeks a Senior Helpdesk Agent to join the IT Operations Engineering & Support team. You will escalate complex issues, troubleshoot across hardware, software, and networks, and ensure timely SLA-compliant resolutions.

Ideal candidates have 3–5 years in IT support, strong Windows/macOS, M365 and AD knowledge, ITIL familiarity, and solid communication skills. Certifications are a plus in this fast-paced hospitality-tech environment.