Senior IT Delivery Lead at Alteris Consulting (Markham)

Overview Drive impactful technology management as a Senior IT Delivery Lead with Alteris Consulting. Engage directly in project delivery and production support to optimize customer-facing systems.

Alteris Consulting seeks an experienced leader for high-volume, customer-centric initiatives. This senior role is crucial for ensuring the stability of production systems while managing a diverse portfolio of projects valued at $100K to $500K. Your hands-on leadership will facilitate collaboration across business and technology, aligning efforts with internal teams and external vendors.

Responsibilities

Manage small-to-mid-sized initiatives ensuring timely delivery

Oversee production support and system stability

Engage with stakeholders for alignment and issue resolution

Coordinate with internal tech teams and external vendors

Lead enhancements in contact center operations and AI capabilities

Requirements

15+ yea...