Senior IT Customer Support Analyst, Desktop Support

Title:
Senior IT Customer Support Analyst, Desktop Support


KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and operational leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support services while helping ensure the timely resolution of incidents and service requests in accordance with established service level objectives. The successful candidate will leverage deep expertise in Microsoft Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes to resolve complex technical issues and maintain a high-quality user experience.


In addition to hands-on technical support, this position provides leadership, mentoring, and technical direction to support personnel across multiple offices and project locations. Working closely with infrastructure, network, cybersecurity, and business...