Senior Incident & Problem Management Lead (ITIL 4, Major Incidents)

A global investment firm in Singapore is seeking an AVP, Incident and Problem Management. This role focuses on managing the full incident lifecycle and driving service reliability in IT operations. The ideal candidate will have over 6 years of experience with Incident Management, strong skills in Root Cause Analysis, and familiarity with ITIL 4 standards. Join a dynamic team committed to continuous improvement and excellence in service delivery.
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