Senior Helpdesk Quality Analyst

NTT DATA Services, based in Guadalajara, Jalisco, Mexico, seeks a Helpdesk Senior Associate to enhance the quality management system on its service desk teams. Your primary responsibilities will involve performing quality audits, monitoring agent interactions, and developing staff training programs to elevate service standards.

The ideal candidate should possess 1–3 years of relevant experience, advanced English skills, and a foundational understanding of ITIL concepts and quality assurance processes.