Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)

Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.
Work you'll do
As a Senior Engineering Management Specialist on the Engineering as a Service team, you will be responsible for:

+ Lead day-to-day operations and maintenance support for an Appian-based contract writing system in a steady-state production environment

+ Oversee ticket triage, backlog prioritization, issue escalation, and resolution tracking across support activities

+ Coordinate hot fixes, release support, year-end support activities, and training support with technical teams and stakeholders

+ Monitor operational performanc...