Vacancy Description
About the Opportunity
Join one of Dubai's leading luxury hospitality groups and help create exceptional experiences for the world's most discerning travelers.
As a Senior Guest Relations Executive, you will play a key role in delivering personalized luxury service while ensuring every guest enjoys a seamless and memorable stay. You will oversee VIP arrivals, coordinate bespoke guest experiences, support junior team members, and work closely with multiple departments to maintain the highest standards of hospitality.
Key Responsibilities
- Welcome guests, including VIP and repeat guests, providing personalized service from arrival through departure.
- Coordinate VIP amenities, transportation, special occasions, and bespoke guest experiences.
- Handle complex guest requests, inquiries, and escalated concerns with professionalism and efficiency.
- Maintain accurate guest profiles, recording preferences and ...
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