Senior Guest Relations Executive (Capella Culturist)

Based in The Living Room, the role of the Senior Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. The individual is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request.
• Accommodate and expedite all requests in a congenial manner.
• Collect guest preferences for all guests that have not already been collected by reservation and from the pre‑calls from the Living Room.
• Handle guest complaints by following the procedures and ensuring complete guest satisfac...