Senior Guest Experience Manager at Revelstoke

Elevate guest services at Revelstoke Mountain Resort as a Senior Guest Experience Manager. Lead a dynamic team in providing exceptional bookings for adventures all year round.
This pivotal role at Revelstoke Mountain Resort oversees the Guest Experience team, ensuring high-quality guest service and strategic direction across accommodations and activities. You will mentor managers and specialists while driving revenue through various offerings including skiing, mountain biking, and golf. A strong focus on team performance and cross-department collaboration is essential for this management position.
Key Responsibilities:
• Lead and develop Guest Experience team members
• Oversee hiring, onboarding, and succession planning
• Set and monitor key performance metrics for the team
• Align strategy with Sales, Marketing, and Revenue teams
• Identify revenue growth opportunities through new products
Requirements:
• Eligible to work in Canada with SIN documentation
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