Senior Global Services Specialist, Customer Care Operations

We are looking for a Senior Global Services Specialist of Customer Care operations for NVIDIA’s Compute and Networking portfolio. This role focuses on delivering reliable, high-quality experiences to customers in hyperscale, cloud, enterprise, and research markets! It requires close collaboration with regional teams and service providers to achieve uniform outcomes worldwide.
This Specialist will direct full Customer Care delivery across a multi-region contact center and third-party logistics system, supporting warranty and RMA programs, repairs, returns, and replenishment. The role balances operational excellence with ongoing development, developing for NVIDIA’s growth while ensuring trusted service performance and robust customer relationships.
What you’ll be doing:
+ Deliver worldwide direction and collective accountability for Customer Care operations spanning multiple regions, service channels, and partners, ensuring consistent achievement of performance, quality, and...