Senior Executive/Executive, Customer Service Operations
Responsibilities
Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication. Utilize CRM and other relevant customer service software to track inquiries, manage client interactions, and enhance service delivery. Demonstrate capability in thinking with a fintech mindset to assist and influence the team in leveraging technology to solve problems and improve operational processes. Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience. Collaborate with internal departments to resolve complex customer inquiries, including cases requiring additional information or investigation, leveraging technology for efficient communication. Support cross-departmental efforts in handling and resolving c...