Vacancy Description
Job Responsibilities:
End-User Support & Deployment
- Provide deployment and support services for desktop PCs, notebooks, office phones, mobile devices, and other IT peripherals.
- Deliver timely and effective assistance to ensure minimal disruption to business operations.
Service Desk Operations
- Act as the first point of contact for IT-related issues, managing and resolving cases reported by end users.
Customer Experience and Operational Experience
- Proactively gather user feedback to identify opportunities for improving service quality and operational processes.
- Assist in creating comprehensive Standard Operating Procedures (SOPs) to streamline IT operations and improve efficiency.
Endpoint Security Monitoring
- Monitor endpoint security management consoles.
- Escalate malware incidents promptly to contain threats and ...
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Submit your application for Senior Executive / Assistant Manager, Delivery Specialist Service at Yeo Hiap Seng (Yeo’s)
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