Senior Enterprise CSM – SaaS, Hybrid, Equity

NextStep, representing a London-based HR technology company, is seeking a Customer Success Manager. You will manage a portfolio of enterprise accounts, ensuring clients derive measurable value from the platform and facilitating its expanded usage.

The ideal candidate will have 3–5 years of experience in customer success within enterprise SaaS, a proven record of renewals, and the ability to engage with senior stakeholders. This role offers a salary of £50,000 – £65,000, along with hybrid working and other benefits.