Senior Engineer System Engineering

Key Responsibilities

• Provide 2nd level support (including 24x7 rotational on call), solution administration, system maintenance, monitoring and operation to meet customer SLA / targets.
• Implement service request and changes to fulfil user and customer needs.
• Lead problem management for pro‑active management of DMS services, evaluate and deploy new measures/ solution to achieve improvements in performance, functionality, availability and cost effectiveness.
• Defining and setup effective systems faulty detection and monitoring for early pro‑active failure detection for system stability.
• Perform user requirement gathering, UAT (including test cases creation, test environment setup).
• Collaborate and coordinate with all stakeholders to plan and schedule deployment of system releases strategically (combine downtime, minimum production interruptions).
• Execute software and technologies refresh activities.
• Underta...