Senior Engineer (IT Service Management)

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

• Strong understanding of ITIL framework and ITSM best practices with knowledge of service governance, risk management, compliance, and operational controls.
• Experience with industry-leading ITSM platforms, any one of: ServiceNow / BMC Remedy.
• Excellent verbal and written communication skills.
• Strong stakeholder management and negotiation capabilities.
• Analyti...