Senior Engineer - End User Computing

Job Profile : Senior Engineer - End User Support
Experience required : 3 to 5 years
Qualification : Any Graduate
Work Location : Bangalore
Mandatory Skills : M365 Admin, Microsoft Licensing, Azure AD, Sharepoint
Communication : Excellent Comms Required
Joining timeline : Immediate to 15 days joiners
Key Responsibilities :
- Provide end-user IT support through telephonic, email, chat, and remote support channels
- Diagnose and resolve incidents and service requests related to desktops, laptops, operating systems, Microsoft 365 applications, and user access
- Log, track, and manage tickets using customer-provided ITSM tools, adhering to defined SLAs and support processes
- Perform initial troubleshooting and escalate unresolved issues to higher support levels
- Support user onboarding and offboarding activities, ensuring compliance with IT security and organizational policies
Required Skills :
- M365 Admin
- Microsoft Licensing ...