Senior Driver Operations Specialis (Bogotá)

We are looking for a data-driven and operational professional to become our Driver Operations Specialist for Colomboa’s ride-hailing business. This role is the engine behind driver growth, owning recruitment, activation, retention, and performance. You’ll execute KPI monitoring, CRM optimizations, and city launch coordination while designing programs to keep drivers motivated. With your fluency in English, 2+ years in ride-hailing/operations, and knack for cross-functional collaboration, you’ll ensure our fleet thrives in Colombia’s competitive ride-hailing market.

Responsibilities

• Organize Driver Engagement Processes: Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
• Drive Team Leadership: Lead and manage the team. Conduct training sessions to equip agents with skills for user acquisition and activation, and keep them motivated.
• Manage KPIs:
  • Monitor funnel efficiency (from installation to s...