Senior Director, NAM Support (Network Security)

Job Summary

The Senior Director of Network Security Support Engineering will lead our Americas NGFW technical organization. This is not a traditional operations role; it is an engineering‑intensive leadership position designed for an AI‑ready, architect‑level technical leader. You will sit at the intersection of Enterprise Support, Product Architecture, and Core Engineering, fielding tier‑4/developer‑level escalations for our Network Security portfolio and driving the architectural feedback loop to engineer friction out of the product.

Your Impact

• AI‑Native Engineering: Create and execute the technical roadmap to transition NetSec support from reactive triage to predictive resolution. You will directly oversee the implementation of AI/LLM models specialized in automated log parsing (TSF files) and real‑time telemetry analysis to radically lower MTTR.

• Tier‑4 Architectural Escalations: Serve as the final technic...