Senior Digital Product Owner

We’re looking for a Senior Digital Product Owner to lead and transform AFCA’s digital customer experience across key consumer and member journeys.

Sitting within the Customer Experience and Membership Services team, this is a high-impact role responsible for shaping AFCA’s digital front door - driving measurable improvements in customer outcomes, accessibility, and operational efficiency.

You’ll own the end-to-end digital product lifecycle, working at the intersection of CX, operations, data, technology and communications to deliver digital experiences that are simple, accessible and trusted.

In this role you will:

• Own the product vision and roadmap aligned to AFCA’s Customer Experience strategy
• Translate business priorities into clear, measurable outcomes (e.g. improved CX and accessibility, increased digital adoption and drive operational efficiency)
• Take accountability for end-to-end product delivery – from dis...