Senior Digital Product Manager, Conversational AI - Web Chat & Voice

Sage.com is one of Sage’s highest-impact acquisition channels and a key digital front door for prospects, customers, and partners. As it becomes a more intelligent, conversational web experience, AI-assisted chat and voice will help people get to the right answer or next step faster, improving self-service, conversion influence, support deflection, customer satisfaction, and the quality of digital journeys across Sage.com .

Sage is looking for a Senior Web AI Product Manager to own how conversational AI shows up across the Sage.com web experience. You’ll lead the strategy, roadmap, adoption, governance, vendor management, and performance of AI-assisted chat and voice, including where it appears, which use cases are prioritized, how experiences are measured, and how quality is maintained over time.

This is a senior individual contributor role within a global platform team, with visibility across performance marketing, web product, IT and platform engineering, content, ...