Senior CX Leader, Digital Channels & AI Chatbots

Mashreq Bank Pakistan Limited is seeking a Senior Manager for Customer Experience focused on Digital Channels and Applications. You will shape and optimize SME and retail digital journeys, drive AI-chatbot experiences, and leverage analytics to improve usability and service responsiveness across mobile apps and digital touchpoints.

Collaborate with product, technology, operations, and service teams, benchmark against industry leaders, and present insights to EXCO.