Senior Customer Success Manager - Toronto/Montreal

Lead customer success initiatives with MongoDB as a Senior Customer Success Manager in Toronto or Montreal. Cultivate enterprise relationships, enhance retention, and deliver outstanding value through technical guidance.
This pivotal role requires a seasoned professional with 7-10 years in technical customer-facing roles. You will manage a diverse portfolio of Enterprise (G2000) accounts, ensuring customer health and revenue realization. Your engagement will include advising on operational strategies, conducting business reviews, and coordinating internal resources for maximal impact.
Key Responsibilities:
• Identify and mitigate risks in technically complex accounts
• Conduct business reviews analyzing technical health for Enterprise accounts
• Drive account strategy, customer maturity, and retention
• Track progress against business outcomes and forecast accurately
• Leverage AI fluency to enhance customer engagement processes
Requirements:
• 7-10+ years in...