Senior Customer Success Manager

Description

Senior Legal Growth EngineCustomer Success Manager

Overview

The Senior Customer Success Manager (CSM), Full Portfolio, is accountable for driving measurable business outcomes for high-value law firm clients across the Internet Brands Legal ecosystem, including FindLaw, Martindale-Avvo, Lead products, Websites, Paid Media, CRM integrations, and related solutions.This is not a relationship management role. It is a performance consulting role for the AI era.The LGE Full Portfolio CSM owns a performance-driven solution spanning visibility, reputation, marketing execution, intake optimization, and case conversion. Critically, this person is expected to contribute to the adoption of AI-powered workflows and agent-based automation — not just use AI as a tool, but support how it reshapes the function itself.The Senior CSM serves as the strategic point of accountability for a defined portfolio of high-investment law firms. They operate as a pe...