Senior Customer Success Manager (Remote) (Bilbao)

The Role

We are seeking an experienced and dynamic Senior Customer Success Manager to join our team in Spain. In this role you will be the primary point of contact for our largest and most strategic speaking customers, guiding them through their entire journey from onboarding and adoption to retention and advocacy. You will play a pivotal role in ensuring our clients achieve maximum value from our platform, helping them to bring more creators on board, and acting as a trusted advisor and partner. This position is open only to candidates based in or willing to relocate to the Canary Islands.

You'll be responsible for

• Developing and maintaining strong relationships with our largest customers, ensuring their satisfaction and success with Infloww's products and services.
• Acting as a trusted advisor to customers, understanding their business goals and providing tailored solutions to meet their needs.
• Overseeing the entire customer lifecy...