Senior Customer Success Manager

Senior Customer Success Manager

Auckland | Hybrid | Full‑time

At Lancom Technology , we’re evolving how we partner with our customers, adopting modern technologies while retaining clear ownership of strategic relationships. We’re looking for a Senior Customer Success Manager to lead this shift across a portfolio of our priority customers

This is a senior, commercially accountable role for someone who thrives at the intersection of strategy, relationships, and revenue , and who wants to shape how modern Customer Success is done in a growing IT services business.

The opportunity

As a Senior Customer Success Manager, you’ll own proactive, revenue‑driving relationships with some of Lancom’s most important customers. You’ll work at a strategic advisory level—understanding your customers’ business context, shaping forward‑looking roadmaps, and converting those plans into renewals, expansion, and funded initiat...