Senior Customer Service Representative

We are looking for a customer-focused and solution-oriented Senior Customer Service Representative to deliver exceptional customer experiences across multiple communication channels. The role involves handling complex customer queries, resolving escalations, mentoring junior team members, and ensuring service excellence while maintaining high customer satisfaction standards.

Key Responsibilities

• Manage customer inquiries through phone, email, chat, and other support channels.
• Resolve customer complaints, concerns, and escalations in a timely and professional manner.
• Deliver outstanding customer service while maintaining service level agreements (SLAs).
• Investigate and troubleshoot customer issues, coordinating with internal teams when required.
• Monitor customer interactions to identify recurring issues and recommend process improvements.
• Maintain accurate records of customer interactions, transactions, and resolutions in CRM s...