Senior Customer Service Representative

Develop close and confident relationship with Customers to satisfy their needs. Manage communication and relation with the Customer.

Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing.

Coordinate the order treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Order Administrators, Planning department and Logistics.

Share customer knowledge to all relevant internal stakeholders.

Responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow‑up from Customers’ point of view.

Tasks

• Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment.
• Responsible for order management once PO is in.
• Validate customers’ Purchase Orders according to “Thales DIS Customer’s Purchase Order Review”.
• Ensure customers’ Purc...