Senior Customer Service Manager

Customer Adoption Engineer

BMC Helix | Customer Engineering | Global

Role Summary

The Customer Adoption Engineer is the quarterback for the end-customer account post-sale — the single, accountable point of contact who owns the customer experience end to end. This applies to both direct accounts and partner-led accounts: end-customer adoption ownership sits with the Customer Adoption Engineer regardless of the sales motion. The role combines architectural understanding of the BMC Helix solution with the relationship, coordination, and executive engagement skills needed to lead the customer through the full post-sale lifecycle. Customer Adoption Engineers are the customer's go-to person for anything that touches BMC Helix — adoption questions, support escalations, product roadmap conversations, renewal planning — and they coordinate the full BMC Helix ecosystem (Support, Engineering, Product Management, Professional Services, Solution Engineering, Value En...