Senior Customer Service & Logistics Manager

Snr Customer Service and Logistics Manager, APAC – Tate & Lyle

Responsibilities

• Lead and develop a high‑performing customer service team.
• Collaborate with commercial, global, and regional functional teams.
• Manage open orders and resolve customer issues promptly.
• Coach the team in logistic operation excellence and deliver a cost‑effective, right‑service logistics solution across APAC.
• Drive innovation, process improvements, and system enhancements to improve customer experience and efficiency.
• Develop and implement standardised processes and procedures across North Asia, ASEAN, Australia and New Zealand for all global customer service initiatives.
• Lead cross‑functional collaborations to drive business‑wide improvements related to customer service and order management.
• Develop, communicate and execute the logistic strategy and action plan to align with APAC supply chain strategy.
• Streamline...