Senior Customer Service Executive

Senior Customer Service Executive

We are seeking an experienced and highly professional Senior Customer Service Executive to lead customer support operations, handle escalations, and ensure the highest level of customer satisfaction. The ideal candidate should have strong leadership abilities, excellent communication skills, and proven experience in customer service management.

Key Responsibilities

• Handle complex customer inquiries, complaints, and escalations professionally.
• Supervise and support junior customer service staff in daily operations.
• Ensure all customer issues are resolved efficiently and within company standards.
• Maintain high levels of customer satisfaction through excellent service delivery.
• Monitor service performance and ensure compliance with KPIs and quality standards.
• Train and guide customer service team members to improve performance.
• Prepare reports on customer f...