Senior Customer Service Executive

Purpose of the Job

As a Senior Customer Service Executive at Aramex, you will be responsible for providing high-level customer support, handling escalated issues, and ensuring the delivery of exceptional service. You will lead and mentor junior team members, manage complex customer inquiries, and help drive improvements in customer service processes and satisfaction.

Job Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Build and maintain strong customer relationships by providing a positive experience.
• Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Process and track customer orders, ensuring accurate and time...