Senior Customer Relationship Administrator

Help grow a safer, cleaner, healthier future for everyone, every day.As a member of the Customer Relationship Team, you will provide exceptional support to customers as the first escalation point while supporting the manager running the team. Assisting with managerial responsibilities particularly during the Managers absence. This role involves operation oversight working with the manger to ensure smooth day to day running of the customer relationship team, ensuring high levels of service and efficiency, and acting as the point of escalation for complex customer issues. The role will involve covering the Managers role when necessary, maintaining leadership and ensuring business continuity.The team is made up as follows:* Communication with customers via email and telephone.* Process and follow up customer orders and quotes to achieve KPI results.* Resolving customer queries and complaints.* Working with other departments such as sales, production and logistics to address customer needs...