Senior Customer Engagement & Lead Conversion Specialist

Westside Auto Wholesale, the largest used vehicle retailer in Australia, is seeking a Senior Customer Engagement Specialist to manage leads and promote service bookings. You will handle inbound/outbound communications across multiple channels, including calls, email, and SMS, with no cold calling.

The role emphasizes retention and soft selling to existing customers. We value highly motivated individuals with strong communication skills who can mentor new hires and resolve issues independently.