Senior Customer Care Executive

JOB DESCRIPTION

Job Title : Senior Executive

Department : Customer Care

Sub Department : Customer Service - Export

Reporting : Customer Service Manager

Role Summary:

• Provide exceptional customer service to the group Large/Standard customers by offering support tailored to meet the unique needs and expectations according to Standard Treatment Level in line with Group SLA.

Core Responsibilities:

• Case Management
• Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
• Case Prioritization, Prioritizing of customer requests based on the criticality of ...