Senior CRM Manager - Lifecycle & Retention

Overview

Join our expanding Product Growth team! We're actively recruiting another Senior CRM Manager from MVNO, super‑app, mobile gaming, or high‑frequency subscription backgrounds as we continue to scale our growing FinTech division at M-KOPA. You'll build and scale the growth systems that drive retention, upsell, and customer lifetime value for millions across Africa.

The Impact

You’ll design the retention and upsell infrastructure that drives measurable customer lifetime value and revenue growth whilst creating financial inclusion for Africa’s traditionally excluded. We've already helped over 7 million customers access over $2 billion in credit. It is your chance to be part of something that's literally transforming lives across an entire continent.

The Opportunity

Build CRM from the ground up: Design and scale lifecycle programmes across five African markets (Kenya, Nigeria, Uganda, Ghana, South Africa) using proprietary data from mil...